Microsoft OneDrive – What is it?

On: September, 11th 2015 | Under: Office 365


Microsoft Office 365 is increasingly integrating cloud capabilities within it’s core Office range (Outlook, Word, Powerpoint, & Excel), cloud applications such as OneDrive are fully included in most subscriptions.

OneDrive is an external storage resource located in the Microsoft Data Centre in Australia, available as part of your Office 365 subscription package. OneDrive will simply appear as drive in your computer when you migrate to Office 365, much like any other external directory such as your C: drive, USB or portable hard drive. So when you go to save a file you have choice to save to your own hard drive or the OneDrive drive which is located in the Cloud.

Why use OneDrive?

OneDrive is great place to store & share files, as simple as if you would like to hold a duplicate external copy of your file for protection, or you wish to access the file from a remote location from a different device.

OneDrive however is much more, it allows syncing between your devices and sharing with external parties with a permissions. OneDrive for Business is particularly useful for small businesses who may share files on a continual basis and provides a similar advantage to a server in centralizing access and versions with permissions for access. Office 365 business subscriptions include a 1TB data allowance of storage per user, this is a very large amount of data stored in secure & external data centre operated by Microsoft, The three main benefits of OneDrive:

Store – Offsite Storage for up to 1TB of files per user

Sync – OneDrive syncs files changes from any device  or location back to the central version so you always get the most recent version

Share – OneDrive allow files to be shared and accessed with permissions both internally within your organization & externally.

Small business in particular may be able to get most of the benefits of a file server by using OneDrive with little additional cost – so why not use it?

What are the limitation of OneDrive?

OneDrive is wonderful cloud enabled extra in the Office 365 package, but it does have limitations and you need to consider warnings when you choose to move any of your storage to the Cloud.

Data Transfer – like all cloud based service the transfer of data from your premises to the data centre can come with a costs either in additional data usage costs, or in data traffic congestion of your network. The effect on your business will depend on your broadband connection method, ISP, and rate plan, but if you slow down your core business IT infrastructure, it can spell disaster.

Sync – OneDrive is driven by a syncing mode that means newer versions of files can be overlaid over older versions, this is a great feature when you have multiple users using the same file and ensures you always access the latest version, however if you are using OneDrive for backup purposes, the backed up original version may automatically be overwritten by the sync mode.

Off Site but Connected – While the OneDrive storage is physically located remotely from your premises, it still is connected as drive to your system and network. As it appears a dive on your machine (much like your C: drive), should you catch a virus or worse a malware Trojan, such as Crytolocker, it can easy be encrypted or corrupted like any other data on your system. If you are using OneDrive for backup we still recommend a rotation of media or specific backup facilities to fully protect you.

Are you Ready for OneDrive?

OneDrive for Business is a place where you can store, sync, and share your work files. As part of Office 365, OneDrive for Business lets you update and share your files from anywhere and work on Office documents with others at the same time. It can be a great way to great the benefits of a server network without the upfront cost.

Office 365 is increasing the preferred IT platform option for most businesses, we can help with the user setup, data migration, & ongoing administration of the your Office 365 environment, as well as making sure you get the most from the other value added Office 365 services such as OneDrive, Skype for Business, Sharepoint & Yammer.

Computer Troubleshooters can help you understand how your business can benefit by using OneDrive as part of your Office 365 solution and ensure you understand the limitations and recommendations we have around the implementation of these services. Call Computer Troubleshooters today to see how we can get you started with Office 365 and at the same time get you started with OneDrive for Business.

How to recover deleted files? – File Recovery

On: August, 13th 2015 | Under: Data Recovery


As IT support specialists virtually every day we are asked to recover deleted files. With so much valuable information now stored in digital format, so many devices and options we are all increasingly vulnerable to human error! That’s right over a quarter of data recovery requests are as a result of human intervention.

The good news is that of all the file recovery requests we receive, accidently deleted files are regarded as our most likely to have a successful file recovery. Recovering deleted files can still be complicated and may require an expert to use Data Recovery software to examine computers storage to find the hidden remains of the deleted files and extract them back into a workable form.

What to do if you accidently delete a file?

Don’t Panic – we recommend that you keep the computer turned on, and all applications open while you investigate the simple solutions below:

  • Deleted Items – if in email, check the deleted items folder (it is generally near your inbox) this holds all deleted emails until you close your email application. If you can see your deleted file in the deleted items folder just click & drag across back into your inbox. File restored.
  • Recycle Bin – if the file deleted was a document or image file, check your recycle bin, which has icon that is generally found on your desktop, click on the icon, it will show you deleted files that are awaiting permanent deletion (generally these are deleted when the computer powers off), just click and drag back onto your desktop.
  • AutoSave –applications such as word and excel have an Autosave function that can sometimes saved an automated version copy. Within the application click on the top left Office button which will show a menu that includes an item such as Word Options & Save Options, this will generally show the autosave settings and the file location of the autosave directory. You can then go to the indicated location and recover the deleted file (this may vary on depending on which version of Office is installed).
  • File Search – Use the Microsoft Search function located in the Start Button (on the bottom left) to try find your file as you may have saved into the wrong directory or you may find an older version.

If you tried these simple solutions with no luck, then it may be time to get serious,

  • Restore Backup Files – if you have a backup in place you should be able to restore the file back on to your main computer hard drive or course it will only be a version available from last time you backed up. It will depend on where and what software you are using for you backup how this can be done.
  • Software Retrieval – this will mean you need to consult a professional to use data recovery software to interrogate your drive, find, & restore your deleted files. Do not run any disk cleanup or defragmentation tools in the interim as these will overwrite drives which may contain your deleted files. Call your local Computer Troubleshooters for this professional service.
  • No file found – of course we do find times when even we can’t retrieve an accidently deleted file, that’s when we call in our data recovery partners. Our data recovery partners have specialist equipment, software and use dedicated data recovery technicians to extract hidden data.

Hopefully you will recover your deleted files, of course being proactive about protecting your data is the best protection, back up regularly whether it’s for your business or your personal data.

Yet even with a tested and reliable backup system, sometimes unexpected accidents can still happen. Of course the other 74% of data recovery involves physical damage or corruption which can happen to all data storage devices including hard drives, cell phones and memory sticks.

If required we can use our Data Recovery Partner for the following specialized data recovery services:

  • Hard Drive Recovery: Hard drives are becoming increasingly less common in laptops. External storage devices are in greater use but are at greater risk for being dropped, damaged and compromising your data.
  • SmartPhone and Flash Drives: Flash drives are no moving drives problems such as deleted files, corrupted partitions, file system damage and physically damaged devices can be remedied by their recovery experts.
  • Notebooks, Tablets, Digital Cameras and MP3 Players:  recovery services for Notebook PCs and Tablets. Damaged image or audio files can also be recovered..

Computer Troubleshooters is Here to Protect You and Your Data

If you have accidently deleted files; don’t panic, if approached logically the deleted files can generally be retrieved.

If you need for help recovering a deleted file, or more serious data recovery services, or assistance in establishing a reliable backup solutions, call Computer Troubleshooters and one of our technology professionals can help you.

 

 

Windows 10 Help – what to do Before & After you Upgrade

On: July, 20th 2015 | Under: Office 365


Windows 10 is the latest Operating System (OS) from Microsoft; you may have read our explanation of Windows 10 the feature, benefits and risks associated with upgrading, plus some Windows 10 help tips.

Having taken all this into account if you are keen to proceed with your upgrade to Windows 10 here is our Before & After advice to help you protect yourself in the noticed a Windows 10 notification on your current system. Here are some Windows 10 help tips:

  • Check your computer to see if you have any devices, apps or compatibility issues that would mean an unsuccessful upgrade.
  • Check whether your computer has enough resources to run Windows 10. Most computers running Windows 7 or Windows 8 won’t have a problem unless you’re already running out of disk space.
  • Download 3GB over your internet connection.
  • Build in some protection for ‘rolling back’ the upgrade if it fails.

But being a realistic and slightly cynical systems administrator (one who sees the pain when updates go bad), here’s what I want you to do:

  1. BEFORE the upgrade, create a System Repair Disk (Windows 7) or USB Recovery Drive (Windows 8)

Instructions for creating a Windows 7 System Repair Disc:

  • Click Start, then Control Panel, then System and Maintenance, then Backup and Restore.
  • Click Create a System Repair Disc and follow the steps. You will need a blank CD.

Instructions for creating a Windows 8/8.1 System Recovery Drive:http://windows.microsoft.com/en-AU/windows-8/create-usb-recovery-drive

  1. BEFORE the upgrade, lay your hands on your original software installation CDs and/or license keys for any of your critical software applications.
    3. BEFORE the upgrade, confirm that you have a copy of your important files (documents, photos, saved projects etc) somewhere else other than that computer i.e. in OneDrive/Dropbox/Google Drive/external USB hard drive

And sure, if the upgrade goes painlessly, you’ve wasted a little time being super prepared. But if it turns sour, your computer repair person will thank you for your diligence (and so will your wallet when you get their reduced bill).

NOW THE ABSOLUTE MOST IMPORTANT THING YOU SHOULD DO AFTER THE UPGRADE IS …  create a Windows 10 recovery drive.

  • In the ‘Search the web and Windows’ box on the task bar, type Create a recovery then click the Create a recovery drive (Control Panel) that appears in the search results
  • Please wait will appear while the computer searches for a USB drive. You’ll need one that holds at least 4GB and it will be completely formatted, so don’t have anything else on it.
  • Once the file copy is finished, remove & label your USB recovery drive and store it in a safe place.

A recovery drive is the best way for a computer technician to restore your computer with your settings, but it an only be created BEFORE your computer has any problems.

For a complete Windows 10 Help – Before & After upgrade guide
http://offthescuff.com/2015/06/03/what-you-need-to-do-before-and-after-upgrading-to-windows-10/

Call your nearest Computer Troubleshooters for advice and Windows 10 help with your upgrade.

 

Windows 10 Release – What to do?

On: July, 3rd 2015 | Under: Office 365


Windows 10 is the latest Operating System (OS) from Microsoft; you may have noticed a Windows 10 notification on your current system. What does it all mean & what should you do?

Microsoft have has announced that eligible computers running Windows 7 or Windows 8.1 can gain a free upgrade to Windows 10 from the of 29th of July. This free upgrade offer is available to be taken over the next 12 month; those who are eligible will receive a system icon and popup on their screens.

Windows 10 notification

Once you have the notification after this date you will be able to upgrade. But the question is should you upgrade or not. Most experts are confident about the stability of this operating system than any previous version. The end user testing (through the Windows Insider program) has been unprecedented, so a significant amount of feedback has already gone into this product from technical people who are very particular! That doesn’t guarantee that your upgrade will go smoothly, but all software upgrades come with a degree of risk.

Windows 10 Recommendation

Our general recommendation is to initially hold off upgrading until there are sufficient worldwide users to stress test the OS and isolate any bugs that may have slipped through testing, after a few weeks there will be a consensus on performance. The free upgrade offer will be available until at least 29th July 2016 so there is no rush. Some of your applications may not work properly or some features may not function. QuickBooks has been identified as a potential problem, for example. Intuit does not have Windows 10 on their supported Operating Systems. Windows 10 introduces a totally new browser called Microsoft Edge/Spartan, replacing Internet Explorer.  This is sure to offer challenges and compatibility issues with web based applications many of our clients depend on every day.

Why upgrade to Windows 10?

Windows 10 is regarded as a mesh of the best of Windows 7 look & the enhanced apps & multi device functionality from Windows 8.1. Here are some reasons to upgrade:

  • Improved performance – including decreased boot-up time, which is markedly quicker, while better hardware acceleration and a host of other tweaks mean general navigation feels nippier, too. Power management has also been improved, so mobile device battery life tends to be a little longer
  • Design – if you were hesitant to move to Windows 8.1 due its look, then Windows 10 takes a compromised view with the with the flat windows and bold colours taking over, but with the old comfort  of the Control Panel and Computer Management interfaces using old icons
  • Search – Windows 10 greatly enhances the features of search that was started in Windows 7, useful search functions that will quite rapidly look up matching programs and documents as you type. It also provides quick access to core features and your chosen programs. It’s simple but effective. Click on the now separate search box and it will also now include Windows Store apps and web search, with results shown in a much more organised fashioned.
  • File Management the tools used for finding and managing your files are some of the most oft used and fundamental to a good operating system. A new Share ribbon which makes it much easier to move files between different apps such as Outlook, Dropbox or Skype. Now copying/moving tasks are grouped into one window for easier management. Transfer speed is also shown in real time and operations can also be paused, where they could only previously be cancelled.
  • Tablet Mode & Touchscreens – Windows 10 is a vast improvement over Windows 7 when it comes to user experience and operation on touchscreen devices. Windows 10 is designed to work smoothly across a range of devices, making it much easier to switch between your desktop, hybrid laptop and tablet.
  • Price – we don’t know how much a standalone copy of Windows 10 will cost, but the big news is that it is free to upgrade from either Windows 7 or 8 for the first year of Windows 10’s life. So it is tempting, if you’ve got a copy of Windows 7 you’d almost feel like you’re missing out. After all, you can still downgrade back to whatever previous version of Windows you had if you decide you don’t like Windows 10.

If you can see the benefits of upgrading then make sure you read our advice on what to do Before & After you upgrade to Windows 10 or ask your local Computer Troubleshooters for some expert advice

 

Cryptolocker is back – Ransomware beware!

On: June, 5th 2015 | Under: Office 365


Cryptolocker the planet’s worst ransomware trojan has reappeared in all its ugly forms. Across the world networks and computer files have been encrypted by this trojan before a ransom demand is made to the user or administrator. Some victims who don’t have adequate backup are losing all their files, or having to pay a ransom of thousands to the criminals who propagate this electronic curse.

Cryptolocker is propagated via infected email attachments, and via abotnet; when activated, the malware encrypts certain types of files stored on local and mounted network drives using RSA public key cryptography.  Cryptolocker itself is readily removed, however encrypted files will remain locked unless the key is provided. Worse some who have paid the ransom, have not had the key provided being left with encrypted files and a big bill. It is estimated that around 3% of affected users pay the ransom requested.

Almost a year ago the US Department of Justice announced that the FBI and Interpol had publicly issued an indictment against a Russian hacker and had gained the keys to the malware. However it appears a new version and clones such as CryptoWall and TorrentLocker are back in business,

Security software is designed to detect such threats, however it may not detect Cryptolocker at all, or only after encryption is underway or complete, particularly if a new version unknown to the protective software.

To how do you get Cryptolocker?

Email is the primary entry point for the Cryptolocker Trojan into networks and computers. Cryptolocker typically is propagated as an attachment to a seemingly innocuous e-mail message, which appears to have been sent by a legitimate company. These emails may contain company logos and representations that they are legitimate: examples in Australia and New Zealand include Australia Post, New Zealand Post, The Australian Federal Police, Microsoft, UPS parcel deliveries, and several of the major banks.

The emails tend to offer legitimate services or ask a reasonable request as simple as a payment receipt, deliver document, or in the case of the Australian Federal Police scam asking you to view a speeding fine or photo. Once the attachment is clicked, the ransomware is deployed in your systems and then encrypts files across local hard drives and mapped network drives with the public key, and logs each file encrypted to a registry key. The process only encrypts data files with certain extensions, including Microsoft OfficeOpenDocument, and other documents, pictures, and AutoCAD files.

If you think you have Cryptolocker?

Once the execution file for the encryption is completed it is almost impossible to unlock files without the key. If you suspect that you have clicked on a cryptolocker email it is important to shut down as soon as possible. The malware invades all mapped drives of the network, so any connected backup or external drives can be infected, as well other machines on the network can also catch the virus, so keeping the machine off and isolated is a very important part of reducing damage.

Once your machine is encrypted it is really a matter of isolating the machine from all networks, keep it turned off and disconnected from the internet. It then becomes a matter of determining the damage & spread, & if backups are available. It is  a great time to call an IT Expert, like Computer Troubleshooters, who can advise the appropriate course of action, be it restoring the machine with backup, or paying the ransom (and in both cases removing the Cryptolocker virus) .

How to prevent a Cryptolocker infection?

Prevention – don’t open or click on unsolicited emails

  • Educate everyone on the risk of opening email attachments that they shouldn’t. They may receive an email that they weren’t expecting or something may look wrong about it. These emails can also come from a spoofed account that may look legitimate or even appear to be from someone you know. The bottom line is to always be careful when opening email attachments.

Here is a our Checklist to protect Yourself, Your Family and Your Business from Cyptolocker

In both our professional and private lives, each of us needs to assume responsibility for our online activities. These responsibilities involve a combination of equipment maintenance and software updates coupled with appropriate online behavior and a constant vigilance against criminal activities. We suggest that you start with this brief checklist:

  • Maintain a Clean Machine by running the most recent operating system, security software, apps and web browser as a defense against online threats such as viruses and malware.
  • Security Software – every computer should have internet security protection to help detect Cryptolocker, it may also limit the harm done by warning you before the file is executed, should you accidently click on a host email.
  • Firewalls and Encryption should be in use by businesses to secure their internet connection. Educate employees about passwords and internet security guidelines.
  • Scams, Spam, and Phishing are hazards you can avoid. Don’t open e-mailed attachments from strangers and never click on unknown links contained within e-mails. Enable the filters on your e-mail programs to screen for spam. Beware of messages indicating upgrades, technical updates and special offers. These tactics are no longer limited to e-mail, so be vigilant when on social networking sites.
  • Have a Backup to non networked drive – either rotate external drivesor have off site scheduled backup. Beware of using sync backups such as OneDrive as they can also be encrypted.

Computer Troubleshooters Can Help Your Business with Cyber Security

Computer Troubleshooters can do an assessment of your business’ computer network. We can also provide recommendations for establishing a strategic approach to cyber security and assist you with a variety of solutions to reduce the risk of a security breach.  We strongly encourage you to prepare your business for the threat of a cyber security crime, call your local Computer Troubleshooters office today for help and advice.

 

Skype for Business – What is it?

On: May, 12th 2015 | Under: Office 365


In the popular 2008 film “Up in the Air,” George Clooney portrays a corporate downsizing expert who spends nearly all of his time flying around the country on business. In fact, the character actually spends 320 days per year on planes and in airports. His enthusiasm for air travel is partially based on his goal of accumulating 10 million frequent flyer travel miles. Clooney’s character does eventually achieve his frequent flyer travel goal, but by that point let’s not speculate on his health, wellbeing, social life or family relationships

Why Travel When You Can Skype?

Up in the Air” did depict the differences between face-to-face meetings and the video conferencing technology that was in use at the time. Now, seven years later video technology has steadily improved and business travel has dramatically declined. Flight cancellations, over sold flights, weather delays, lost luggage, overcrowding and cramped seats have conspired to make business travel even more frustrating and exhausting. Thankfully there are now great video communication alternatives to time-consuming and expensive business travel

Microsoft Introduces Skype for Business

Currently, over 300 million people use Skype every month to communicate with their long-distance family, friends and colleagues. Last year, Microsoft announced that they were updating Lync, their business-centric chat app, by meshing it with the strengths of Skype. Microsoft’s new upgraded product known as Skype for Business is based on Skype’s design while drawing on many of Lync’s features. Skype for Business is scheduled to roll out in May 2015. Here’s what you can expect from this new Microsoft business product:

  • Microsoft has expanded Lync features in Skype for Business with enterprise-grade security, compliance and IT control.
  • Accessibility enables users to search for and connect with anyone in the Skype network who is either inside or outside their organization. Simply use the Skype directory and contact any user on any device.
  • Microsoft Office has integrated Skype for Business as a built-in feature that delivers instant messaging, voice, video calls and online meetings.
  • Getting started with Skype for Business is easy because no new hardware is required. Current Lync users can simply update to the new Skype for Business Server in their datacenters. For Office 365 users, it’s very easy to get started because service is available through the online version of Office.

Are You Ready to Try Skype for Business?

If you never used Skype except for holiday “face time” chats with long distance family members or to keep tabs on your kids in college, you might want to reconsider the benefits of video conferencing for your business. If you have been using Microsoft Lync, it’s time to upgrade to Skype for Business.

Computer Troubleshooters can help you understand how your business can benefit by cutting back on travel expenses and increase efficiency with Skype for Business. If you are interested in learning more about video conferencing; want a demo of Skype for Business; or need guidance with the deployment of a new product, Computer Troubleshooters can help you. Call Computer Troubleshooters today how we can get you started with Office 365 and at the same time get your travel under control with Skype for Business.