Microsoft has invested heavily on Office 365 as the way of the future for software licencing and it clearly turned out to be a winner! Both the consumer and business markets are enthusiastic about Microsoft’s Office 365 based on its user-friendly flexibility, effective communications and online productivity solutions. Have you thought about transitioning to Office 365?
Does Your Technology Support the “Time is Money” Viewpoint?
Advances in technology have enabled small and local businesses to participate in the global marketplace by maximizing productivity; delivering enhanced communication capabilities; providing affordable
e-marketing; and offering efficient customer service. It’s becoming increasingly common for small businesses to have user-friendly websites; online catalogs; call centers; customer relationship management tools (CRM); and streamlined inventory management systems. Technology is now primed to wring every ounce of efficiency and productivity out of a business to keep it one step ahead of the competition.
How Can Office 365 Benefit Your Business?
If you are an individual user or a business owner managing a team of employees, Office 365 offers many benefits including:
Is Your Business Ready to Take Advantage of Office 365?
You can reshape the way you are doing business by reshaping your workforce. Office 365 offers a range of advanced tools that enables your employees to be productive anywhere and at any time across a range of devices. Gain the competitive edge for your business by boosting the collective performance of your employees through Office 365’s powerful cloud-based solutions.
Embarking on the Office 365 journey requires guidance so give your local Computer Troubleshooters office a call today and one of our technology professionals will be happy to discuss how Office 365 can benefit your business
Not that long ago the term “remote” generally referred to something far removed in space or time. The term was used to describe anything from distant cousins to someone living in a cabin in the middle of nowhere. Definitions certainly change over time. Currently, the term remote is most commonly used in the context of technology. Nearly all household gadgets ranging from our flat screen entertainment units to garage doors openers are operated via hand held remote control devices. In the realm of computers and smartphones there is remote access; remote support; remote desktop; remote iPhones; remote backups, remote monitoring and management; etc. Many of these services and features have enhanced the efficiency of daily life to the point that it’s hard to remember a time before remote technology.
Let’s review what remote support is and how it can benefit your business
What is Remote Support?
Remote support enables a technical support representative to access an end-user’s computer via a secure internet connection. The technician who is working from a remote location could be sitting in front of a computer across town or on the other side of the country. The end-user permits access to their computer and this enables the technician to diagnose problems, perform repairs and handle updates. Using remote support, the computer never moves and no one even needs to get up from their chair.
Another facet of remote support is screen sharing. Screen sharing enables both the technician and the end-user to have access to the desktop at the same time. On the shared computer screen, the technician types the next steps in the process that guides the end-user through the repair session. It’s almost like sitting side-by-side with a technician who is explaining why you are having a particular computer problem and how it’s going to be fixed. Frequently, the end-user actually makes the repair under the guidance of the technician who supervises the process via the screen sharing function. As consumers, most of us are familiar with on-line “live chat” sessions that help us through a variety of technical questions with products and accounts. You can think of remote support as having a friendly co-pilot onboard helping you with the navigation details.
How a Remote Support Solution Can Benefit Your Business
Remote support offers businesses several key benefits that include the following:
Is Your Business Ready for Remote Support?
Business owners need to be aware of new IT solutions that can save time, money and resources while increasing the efficiency of their business. Remote support is a strategy that can deliver results and help your business stay competitive. Take control of your business with a remote support solution.
Give your local Computer Troubleshooters office a call today and one of our technology professionals will be happy to show you how remote support can help your business become more efficient.
Have you recently heard that techy acronym RMM tossed around and felt clueless? If you aren’t sure exactly what RMM is or what it does, here’s a brief explanation:
Managed Service Providers (MSP) employ Remote Monitoring and Maintenance (RMM) tools to manage their clients’ IT systems and equipment. RMM can be described as a collection of IT tools that are loaded onto a client’s workstations and servers to gather information. These RMM tools collect information on a variety of issues such as functionality, maintenance schedules and the detection of problems, and then automatically reports the details back to the MSP at a remote location.
How Does RMM Work?
If that brief description of RMM still makes it a little difficult to envision, consider credit monitoring services as a comparable type of service. Credit monitoring services are based on the continuous monitoring of a customer’s credit status. Many of us use credit monitoring services to prevent identity theft, fraud and to stay informed about any changes in our credit reports. If there is any suspicious activity within a customer’s account, the credit protection service alerts the customer within 24 hours. The alert can come via an e-mail that states, “Hello Customer – please verify that you used your credit card last night to buy $3000 worth of shoes at a resort in the Bahamas.” Good to know, right?
Additionally, the monitoring service keeps you informed about inquiries on your credit report, late payments and changes to your credit rating. These automated alerts enable consumers to take swift action as needed. Other widely used monitoring services include messages from your health care provider reminding you that it’s time for your annual physical and lab tests. If we didn’t get those proactive reminders, we might forget to make the appointment for our car’s oil change or the dog’s rabies shots at the vet’s office.
RMM is a somewhat similar type of service in that it is continuously monitoring the “health” of your technology. RMM is not only looking for problems, inefficiencies and viruses, it enables technicians to actually conduct repairs from a remote location. Plus RMM not only monitors workstations and servers, but also firewalls, printers, and mobile devices. The RMM reporting system is so efficient that the MSP can often correct a problem before you are even aware of the issue. RMM also automates scheduled maintenance tasks such as managing and deploying operating system updates; defragmenting hard disks; sending backup verifications; running antivirus application updates and more. With a RMM solution in place, the System Administrator no longer needs to think about a schedule for maintenance,systems patches or alerts for updates. Your business is covered, because RMM is working behind the scenes in tandem with the MSP at an offsite location.
The Benefits of RMM
Business owners are always on the lookout for new solutions that will cut costs and increase efficiency. That’s the name of the game when it comes to maintaining your business’ competitive position in the marketplace. If you haven’t considered a RMM solution for your business, let Computer Troubleshooters outline the benefits.
So if you feel your business IT could do with a more proactive management approach, talk to us about RMM and how we can better manage your IT requirements.
Do you think a data backup solution is simply too expensive for your business?
That viewpoint is similar to thinking that insurance for your home is too expensive. Insurance might have seemed expensive until your home is wiped out in a fire and you have lost everything. After the fire is snuffed out, how do you plan to recover? Some things can probably be replaced, but regardless of the expense, certain things are simply irreplaceable. It’s similar to protecting another key asset – your business data. Even in business, certain data, documents, photographs, accounting files and client information might be nearly impossible to replace. When it comes to business data, are you safeguarding your most important company asset with a reliable backup solution?
What Causes Data Loss?
Any device that stores information is vulnerable to data loss. The causes of data loss are due to a wide range of human errors, technology failures and unpredictable natural disasters. Frequently floods, fires, tornados, earthquakes and lightning strikes destroy both the device and the data. Natural disasters are often followed by power failures that can also wreak havoc on technology.
The theft of equipment and attacks by hackers are widespread problems.
Laptop and mobile devices are small, valuable and easily re-sold, making them the target of choice for thieves all over the world. Each year in the United States, over 600,000 laptops are stolen with over 65% never recovered. Hackers, viruses, software bugs and cyber-attacks grab the most media attention, but it’s actually human error and hardware failures that account for nearly 75% of all data loss occurrences.
Data Loss Can Cost Your Business More Than You Ever Imagined
If you don’t have a backup strategy in place because you considered it too expensive, let’s redefine the term “expensive.” As a business owner, try to imagine what it would cost or if your company could even operate without your business data including QuickBooks files, client records and order information. Consider the time and expense of attempting to recreate the lost data and notifying your customers that their personal data has been compromised? If those scenarios sound terrible, then review these truly sobering data loss statistics and consider the impact this could have on your business if you don’t have a tested backup solution:
Be Prepared with a Backup Solution
Unfortunately, we are at the mercy of this mixed bag of data loss disasters. The only plan is be proactive in safeguarding your business’ data with a tested backup solution. To take action with a backup solution, start by analyzing the needs of your business.
For example, do you need to back up your business’ entire operating system or just certain, essential data? Do you want the automatic data backup performed on a daily or weekly basis? Would a desktop backup device be an option for your business or home office? Which cloud storage or online solutions provide a secure remote backup solution that can complement your local backup strategy? Have you considered a personal cloud as a backup solution?
The backup market is huge and is continuing to grow. For business owners, that means there are lots of backup options with many solutions. Plus a reliable backup solution is not really that expensive when you consider the alternatives. We understand that sifting through options and technical details can be a daunting task. You should rely on your local Computer Troubleshooters to develop a customized backup solution or confirm that your current solution is exceeding your needs.
“An ounce of prevention is worth a pound of cure” is certainly true when it comes to a backup protection plan for your business”.
As a business owner, how often do you use the phrase “time is money?”
It’s certainly an accurate description of how we live and work today, yet this phrase should actually be attributed to Benjamin Franklin’s 1748 essay titled “Advice to a Young Tradesman.” Centuries have passed and this maxim is still true, although the young tradesman is now a small business owner empowered by the efficiencies of technology.
Does Your Technology Support the “Time is Money” Viewpoint?
Advances in technology have enabled small and local businesses to participate in the global marketplace by maximizing productivity; delivering enhanced communication capabilities; providing affordable e-marketing; and offering efficient customer service. It’s becoming increasingly common for small businesses to have user-friendly websites; online catalogs; call centers; customer relationship management tools (CRM); and streamlined inventory management systems. Technology is now primed to wring every ounce of efficiency and productivity out of a business to keep it one step ahead of the competition.
Do You Have an IT Strategy That Delivers Efficiency and Accountability?
When it comes to efficiency, how does your business really operate on a day-to-day basis? Do you have employees manually performing the same tasks over and over again? Are you still using accounting procedures that aren’t entirely efficient? Is someone still manually sending “welcome” e-mails to new clients? Can your staff access a shared calendar and project files? If you answered with a “not exactly” response to any of the above questions, then it’s time for your business to catch-up with technology by implementing some of these new IT strategies:
Let Us Help You Focus on Your Business So You Can Stay Ahead of the Competition
One of the many benefits of increasing your business’ efficiency and productivity is that you will regain control of lost time. By recapturing this lost time, you will be able to focus on the actual goals of your business, not just day-to-day survival. As a business owner, if you were able to remove the frustrations of accounting inaccuracies, scheduling issues and inventory problems, what would you focus on? You would have the opportunity to develop new products and services. You could devote more time to effectively marketing your business to a wider audience. Don’t let your business get bogged down with today’s paperwork when you could be planning for the future.
Computer Troubleshooters can recommend and implement technology solutions that will streamline your business practices, so give your local Computer Troubleshooters a call today. We want to help your business become more efficient, productive, and most importantly, more successful!
As a business owner, one of the best moves you can make is to outsource your IT services to a professional provider. When it comes to outsourcing your IT service needs, there are a wide range of service options that involve varying levels of management responsibilities and costs. An IT professional can provide service for a single specific task such as help desk support or managing network security. At the other end of the service spectrum, an IT professional can assume management responsibilities for a client’s entire IT infrastructure. The advantages of outsourced services are improved operational efficiencies, cost savings and predictable service for a nearly-fixed monthly fee.
Increase Efficiency and Effectiveness with Mobility
An increasing number of businesses have switched to the outsourced IT service model. If you are already working with a contracted IT professional, then you have given your business the advantage of a head-start on the competition. The next big question is whether your business is actually making the best use of your contracted IT professional? It is likely that your IT professional is responsible for repairs, fixes and upgrades for your business’ computers and network problems. Computer repairs might be a key part of the contracted job, but there are probably some value-added IT skills that your business might not be fully
Do You Need a Trusted Business Advisor or a Computer Repair Service?
Thinking Beyond Computer Repair Services
As a business owner, you know that we all need to think “outside the box” more often. Computer Troubleshooters encourages you think outside of the “computer repair” box and see that your IT professional is a valuable asset that you might be able to utilize to even greater advantage. Computer Troubleshooters values your business and we want to be your trusted advisor when it comes to technology solutions! Give your local Computer Troubleshooters office a call today. We are ready to listen.
In 2002, Microsoft presented its official Support Lifecycle Policy that was based on detailed customer feedback. The predictability of support services was cited as a very important issue for Microsoft’s customers. Microsoft responded accordingly by alerting customers years in advance that the XP operating system and Windows 2003 have an “end of life” date scheduled for April 8, 2014. Although XP and Windows 2003 have been very popular, Microsoft will no longer support these products after the April 8th deadline. This information has been well-publicized by Microsoft for many years. There are still over 600 million worldwide XP users and it seems that many have chosen to simply ignore these repeated notifications. We can assume that users who have not upgraded by now fall into one of two categories. The first group includes those who are willing to take their chances and plan to continue using Microsoft legacy products that are no longer supported. The second group is XP users who are truly unaware of the deadline. Do you fall into one of these two groups?
The Final Countdown is Now!
After years of these “end of life” warnings, XP and Windows 2003 are now in the final days of the deadline countdown. Surprisingly, one of Microsoft’s latest strategies has been to ask for help. Computer Troubleshooters recently posted a story on our Facebook page about how Microsoft had begun taking a grassroots approach to spreading the word. Microsoft resorted to asking for help by seeking volunteers to remind business owners, friends, family and colleagues about the upcoming XP deadline. Via their blog, Microsoft asked experienced and technically savvy users to help others understand why it is important to make the switch to Windows 8 and to make the upgrade now!
Ignoring this Deadline is Not an Option
Some users claim a variety of reasons for resisting this XP upgrade, but don’t forget that there are a few key reasons you cannot ignore this deadline. The issues for residential users can be serious, but the consequences for businesses hold additional threats and even possible legal ramifications.
Here’s How You and Your Business Can Be Impacted by Not Upgrading
Playing “chicken” with this deadline is tempting fate and there can be serious consequences. You can find yourself in the cross-hairs of cybercriminals on April 8th and potentially face business compliance problems. If you are still using XP, take action today. Call Computer Troubleshooters and one of our experts can help you understand your XP migration options and work with you to develop an upgrade strategy. Call Computer Troubleshooters before it’s too late. The final countdown is now! Are you prepared?
Mobility has quickly transformed the way most of us are now working. According to recent research over 50% of mobile phone users use now regularly use their mobile phone to access the internet. This rate has nearly doubled over the past three years. Are you using mobile internet features to enhance your business?
Increase Efficiency and Effectiveness with Mobility
The increased need for productivity coupled with affordable technology has shifted employees away from being tied to a desktop PC. Workers equipped with mobile devices are now communicating with customers from their cars and accessing data from the Cloud while working at home. Employers and employees can keep projects up to date by easily sharing information via mobile devices at any hour of the day. Mobile flexibility is enabling businesses to quickly move forward with enhanced efficiency.
Consider some of the following mobile efficiencies that can help your business:
Is Your Business Prepared for a Mobile World?
Computer Troubleshooters can work with you to assess your mobility needs and develop a plan to keep your business’ technology up to date. If your business needs to move to Cloud services, utilize mobile Apps or strengthen data protection – we can help. Computer Troubleshooters is here to help your business stay productive and efficient through mobile technology. Give your local Computer Troubleshooters office a call and one of our computer professionals will be happy to help you.
By the late 1980’s, computers were becoming increasingly popular and almost immediately computer viruses arrived on the scene like a plague of destructive locusts. No one is celebrating the fact that computer viruses have now been around for over 28 years. Especially considering that over this time there have been a number of viruses that have wreaked havoc worldwide. The key to combating the ongoing threat of malicious computer viruses is a combination of vigilance and protection. Since computer viruses aren’t going away anytime soon, Computer Troubleshooters wants to help you stay safe by providing information about how these viruses spread and how to protect your computer.
What is a Computer Virus?
The defining characteristic of a virus is that it’s a self-replicating program that has become installed on a computer without the user’s knowledge or consent. It’s a secret program that is typically hidden within the code of another known program. Once that program is activated, the virus begins infecting the computer by inserting its own replicating code within files. The bad news is that viruses spread quickly. The symptoms of a virus can range from a completely non-responsive computer to spontaneous crashing and corrupted data. A virus can also delete everything on the hard drive, use the email program to spread itself to other computers and display annoying messages on the screen.
How Does a Computer Become Infected with a Virus?
Computer viruses spread across the Internet through online downloads of infected audio and video files. Frequently, viruses are contained within illicit software that is downloaded from the Internet. Viruses also come disguised within e-mail attachments, via instant messaging messages, and are contained within images and digital greeting cards. This is why computer users should never open an email attachment unless it comes from a known source. Even then, be on guard. Recently, Computer Troubleshooters warned our clients to be aware of CryptoLocker, a virus that hijacks computers with a demand for $300 in ransom. This virus was delivered via e-mails that appeared to be from a reputable companies, versions include organizations such as UPS, FedEx, Australian Banks, the Australian Tax Office, & the Australian Federal Police. Even if you get a message that seems legitimate, proceed with caution.
What is the Cost of Computer Viruses?
Worldwide computer viruses cost billions of dollars’ worth of economic damage each year due to systems failure; wasted computer resources; identity theft; lost, stolen and corrupted data; increased labor and maintenance costs; in addition to untold amounts of anxiety, frustration and lost hours trying to remediate the damage. Internet usage continues to grow at a rapid rate, so a virus can start spreading globally within minutes. Plus with the advent of Smartphones, viruses now have more portals and can travel even further and faster.
What’s Your Protection Plan for Computer Viruses?
At home and at the office, continue to be vigilant about Internet downloads. Remember to be cautious about opening unknown e-mail attachments and always “Stop. Think. Connect.” Stay alert and be proactive by educating your employees and family members about appropriate security precautions. Additionally, keep your computer current with the latest updates and antivirus tools. Even with those safeguards, don’t be lulled into a false sense of security that you are totally protected because there is no existing software that is able to catch every new viruses that pops us.
Computer Troubleshooters Can Help with Anti-Virus Protection
If you believe that your computer is infected with a virus, contact Computer Troubleshooters for assistance. Additionally, we strongly recommend an annual anti-virus protection assessment for your business and home computers. Computer Troubleshooters is happy to offer security recommendations and help you develop an anti-virus protection plan.
We all make personal New Year’s resolutions on January 1st. This year, why not commit to a few professional resolutions for your business, too? Computer Troubleshooters strongly encourages you to put a new technology plan at the top of that list for 2014. We are offering some technology planning guidelines that can help you form a strategy as you think about your business resolutions and professional goals for 2014.
Technology Solutions That Can Benefit Your Business in the New Year
Backup Services: Cloud services include data storage and backup systems plus access to software programs. Information stored on the cloud can be shared with other users anywhere and at any time. Data shows that 61% of surveyed small businesses are currently using some form of cloud-based service with another 5% planning to add cloud services by 2014. If your business is not currently using the cloud for backup service, it’s time to make a plan for switching over. The cloud can provide data storage plus a variety of services and benefits. Put the cloud at the top of your list.
Security Measures: Bring Your Own Device (BYOD) research shows that over two-thirds of surveyed companies already have employees using their own computers on the job. The advantage is that BYOD makes it easier for employees to stay in constant contact and also work from home more productively. The efficiency of BYOD comes with the responsibility on the part of the business for training employees on security policies and standards. Safeguarding your network and ensuring the confidentiality of your data is critical to the security of your business.
Disaster Recovery: Within the past year natural and weather related disasters have raised the business community’s concerns over data recovery solutions. As you consider your disaster recovery plan, try to consider the consequences of losing all of your business’ data. Think of the lost revenue if your business is off-line for several days. This will remind you of how important it is to have a solid disaster recovery plan in place. There are a variety of disaster recovery plans available. After the disaster occurs, it’s too late to wish you had kept that New Year’s resolution for a disaster recovery plan! Commit to a disaster recovery plan now.
Managed Services: Technology is a key component tied to the success of your business. It enables your business to stay efficient, productive and competitive in today’s marketplace. That is as long as your technology systems are up to date and functioning properly.
Have you considered a managed service plan? A managed service provider develops a customized IT service plan that will suit the budget and the needs of the client’s business. A service plan can help your business reduce IT operational costs while actually providing a higher level of IT service.
The need for a managed service provider has become increasingly important as business owners need to make informed and increasingly complex choices about technology solutions.
Prepare for 2014 – TODAY!
Computer Troubleshooters can work with you to assess your IT needs and develop a customized plan for your business. If your business needs to develop a backup system, move to cloud services or develop a Mobile App – we can help. Computer Troubleshooters is here to help your business stay productive, efficient and competitive in 2014. Give your local Computer Troubleshooters office a call and one of our computer professionals will be happy to help you.