Is Your IT Professional Also a Trusted Business Advisor? They Should Be!
As a business owner, one of the best moves you can make is to outsource your IT services to a professional provider. When it comes to outsourcing your IT service needs, there are a wide range of service options that involve varying levels of management responsibilities and costs. An IT professional can provide service for a single specific task such as help desk support or managing network security. At the other end of the service spectrum, an IT professional can assume management responsibilities for a client’s entire IT infrastructure. The advantages of outsourced services are improved operational efficiencies, cost savings and predictable service for a nearly-fixed monthly fee.
Redefining the Role of Your IT Professional
An increasing number of businesses have switched to the outsourced IT service model. If you are already working with a contracted IT professional, then you have given your business the advantage of a head-start on the competition. The next big question is whether your business is actually making the best use of your contracted IT professional? It is likely that your IT professional is responsible for repairs, fixes and upgrades for your business’ computers and network problems. Computer repairs might be a key part of the contracted job, but there are probably some value-added IT skills that your business might not be fully utilizing.
Do You Need a Trusted Business Advisor or a Computer Repair Service?
- Trusted advisor is an important role that an IT professional can fill by understanding the business owner’s goals and long range plans for the business. By understanding the “big picture,” an IT professional can share expert technical information while understanding various solutions, costs and the latest technology trends. Functioning as a trusted advisor, an IT professional can make experienced recommendations that are in the best interests of the business’ long term goals as opposed to implementing quick fix, computer repairs.
- Decisions about new technologies might not be in the comfort zone of most business owners. How can a business owner be fully versed in technology and able to identify the difference between the latest hype and a proven strategy? Which technology is going to provide the best return on investment? Is it the best strategy to implement a new technology now or wait until next year? Is your business currently compliant with network security requirements? Is your data safe? If your business needs to update its operating system, is now the time to purchase new computers? If your IT professional is acting as a trusted advisor, these larger issues can be explored together with the shared goal being the long term sustainability and success of your business.
- Technology coach is another important element of the trusted advisor’s role. As a member of the client’s “inner circle,” the IT professional needs to bring a variety of skills to the table including the ability to carefully explain technology solutions. The ability to really listen to the business owner is also critical. One size does not fit all – especially when it comes to technology decisions. A knowledgeable IT professional must be able to not only recommend the best technology solutions, but also make the best recommendations for a business’s particular needs in the context of their industry, finances and long range goals. A proactive IT professional will be constantly evaluating new technology products, solutions and reliable vendors that will best serve the needs of the client’s business.
Thinking Beyond Computer Repair Services
As a business owner, you know that we all need to think “outside the box” more often. Computer Troubleshooters encourages you think outside of the “computer repair” box and see that your IT professional is a valuable asset that you might be able to utilize to even greater advantage. Computer Troubleshooters values your business and we want to be your trusted advisor when it comes to technology solutions! Give your local Computer Troubleshooters office a call today. We are ready to listen.